Refund Policy

Effective September 27, 2026

ListRiver sells digital data files that are delivered immediately after purchase. Because a downloaded file can't be returned, the following policy applies.

Before you download

If you paid but have not yet downloaded your initial file, you may cancel your order within 7 days of purchase for a full refund. Email [email protected] with your order number (it starts with "LR-").

After you download

Once your initial file has been downloaded, the sale is final, except in these cases:

• Defective file. The file is corrupted, empty, or can't be opened.
• Wrong records. The file doesn't match the filters shown on your order.
• Wrong count. The file contains materially fewer records than you paid for.

Tell us within 30 days of purchase. We'll first try to fix the problem by delivering a corrected file. If we can't, we'll refund the affected portion of your order to your original payment method.

Accuracy of public records

Our data comes from official state registries and other sources. Businesses close, move and change details, and states publish on their own schedules, so no list is 100% accurate. Ordinary changes in the underlying public records are not grounds for a refund — that's what the monthly refreshes included with your list are for.

Monthly refreshes

Refreshes are included in your purchase price; they are not a separate subscription and there is nothing to cancel. If you don't want refresh emails, just let us know.

New Business Monthly subscriptions

New Business Monthly is billed every month to the card you paid with, until you cancel. You can cancel at any time on your private download page; the cancellation takes effect at once and you are not charged again. Because each month's file is available to download as soon as it is paid for, a month that has already been paid for is not refunded, and the files you paid for stay yours to use under the license. If a monthly file is defective, tell us within 30 days and we'll deliver a corrected file or refund that month.

How refunds are paid

Approved refunds go back to the original payment method through our payment processor, Stripe, usually within 5–10 business days.

Questions

Snake River Enterprises LLC · Wheeling, WV 26203
[email protected] · Contact form